Commercial Operations Specialist (m/f/d)

Key Responsibilities

• Prepare, analyze, and continuously improve sales, forecasting, and business performance reports.
• Support sales forecasting, budgeting, and business planning activities.
• Analyze sales performance, order intake, order backlog, inventory levels, and stock development, providing actionable insights and recommendations.
• Develop and maintain dashboards, KPIs, and management reports to support business decision-making.
• Identify business trends, risks, and opportunities and recommend appropriate actions.
• Collaborate closely with Sales, Finance, Demand Planning, Supply Chain, Production, and Customer Service to ensure alignment across functions.
• Support the Sales & Operations Planning (S&OP) process and contribute to planning accuracy.
• Maintain high data quality and support master data management activities.
• Drive continuous improvements in commercial processes, reporting standards, and operational workflows.
• Support Customer Service with operational topics when required.
• Participate in cross-functional projects and continuous improvement initiatives.
• Serve as the key liaison between ic! berlin, HQ functions, international Sales teams, and Retail Operations, ensuring effective communication and alignment on commercial priorities.
• Coordinate cross-functional commercial and brand-related initiatives, including sample management and product flow between ic! berlin HQ and the Retail Channel, ensuring operational excellence and timely execution.

• A university degree is an advantage but not essential. A completed commercial apprenticeship or an equivalent qualification is equally valued.
• 1–3 years of professional experience in Commercial Operations, Sales Operations, Business Analytics, Customer Service, Supply Chain, Controlling, or a comparable role.
• Advanced Microsoft Excel skills, including the ability to analyze large datasets, create complex spreadsheets, and develop reports and dashboards.
• Experience working with ERP systems (e.g. SAP) is considered an advantage.
• Strong analytical skills with a structured, proactive, and solution-oriented approach to work.
• Excellent communication and collaboration skills, with the ability to work effectively across multiple functions.
• Good written and spoken German and English language skills.